Return & Exchange Policy

At KAUGHTON (A UNIT OF KAIKA APPARELS PRIVATE LIMITED), we are committed to providing you with the best shopping experience. We understand that sometimes you may need to exchange or return an item, and we aim to make this process as straightforward and convenient as possible.

1. Exchange Policy:

   • We offer an exchange policy within 7 days of the date of delivery.
   • The product(s) must be in their original condition, unused, and unwashed, with all tags and labels intact.
   • The customer is responsible for shipping the product(s) back to us.
   • Exchanges will be processed only once.
   • The exchange must be sent to us within 7 days from the date you received the parcel.

2. Return Policy:

   • Returns must be delivered to us within 7 days from the date you received the parcel.
   • The product(s) must be in their original condition, unused, and unwashed, with all tags and labels intact.
   • The customer is responsible for shipping the product(s) back to us.
   • Returns will be processed only once.
   • Refunds will be processed through bank transfer.

3. Product Defects:

   • No exchange or refund will be done for any product defects after a period of 7 months from the date of delivery.

4. Sale and Offer Items:

   • Products purchased during a sale or any promotional offer are not eligible for return or exchange unless the product received is damaged.
   • In case of damaged products, we will offer an exchange. No refunds will be provided for sale or offer items.

For any return or exchange queries, please contact us at support@kaughton.com.

For any further assistance, feel free to reach out to our customer service team. We're here to help!